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Director of Facilities

Position: Director of Facilities

Department: General Manager Team

Reports to: Vice President and General Manager


The Director of Facility Operations is a leadership position with responsibility for management of all aspects of the Joseph Meyerhoff Symphony Hall (Hall) facility and the Cathedral Garage parking facility (Garage). The Director will oversee event management, building engineering, security, maintenance/renovations, and housekeeping.


Facilities Manager


Security (Contracted to CES)


  • Develops and implements policies, plans and execution strategies for all Hall and Garage facility utilization. These protocols are designed to provide all customers and facility guests with a safe, excellent, and enjoyable experience of the highest quality that is consistent with the vision, mission, and reputation of the BSO
  • Maintains and manages all the scheduling of all facility spaces, rooms, venues using the ArtsVision artistic management software
  • Oversees, plans, and directs operation, engineering and maintenance of building systems. Ensures that building conditions are in compliance with the Collective Bargaining Agreement of the Musicians’ Union
  • Supervises building systems and personnel operating these systems. Works with vendors to ensure proper maintenance of operating systems, including Metasys/Johnson Controls for the HVAC system
  • Implements annual preventive maintenance programs and repairs as needed. Oversees maintenance activities including routine cleaning and repairs. Point person in the organization for building renovations and improvements
  • Manages security staff, systems, and policies for the organization. Oversees processes to assure safety and protection of guests, volunteers, employees, and BSO property. Implements, evaluates, revises, and enforces safety and emergency procedures for the Hall and Garage. Partners with appropriate local, state, and regional agencies to ensure facilities are in compliance with all legal codes and standards. Coordinates event traffic needs with appropriate authorities
  • Prepares and manages facility operating budget. Researches and introduces cost-saving measures
  • Ensures fulfillment of all facility requests
  • Performs other duties as assigned


  • Bachelor’s degree or equivalent experience
  • At least 5 years of progressively more responsible management experience required
  • Experience in the management of a performing arts facility within the entertainment industry strongly preferred
  • Supervisory experience required; experience with union contracts preferred
  • Financial management skills necessary
  • The ability to implement processes necessary to provide a safe and effective environment while keeping the customer experience as a primary focus is essential
  • The ability to lead, communicate and implement strategic vision, and manage and work effectively in a high-pressure, dynamic environment with multiple concurrent priorities is required
  • Excellent interpersonal, team-building, and quality control skills required
  • Prior experience in a non-profit organization and knowledge/interest in classical music preferred


  • Salary is commensurate with qualifications and experience
  • A generous benefits package that includes
    • Health insurance, at low cost to the employee
    • Dental, Life, and Long-Term Disability Insurance, paid entirely by the BSO
    • Generous paid time off, including annual, personal, and sick leave
    • 403(b) plan option
    • Flexible Spending Accounts
    • Employee Assistance Program
    • Free and/or discounted tickets to BSO concerts


Please send resume and cover letter with salary requirements to Barbara Gourdin, Receptionist and Assistant to the Vice President and General Manager, No phone calls.


The Baltimore Symphony Orchestra (BSO) is internationally-recognized as having achieved a preeminent place among the world's most important orchestras. Acclaimed for its enduring pursuit of artistic excellence, the BSO has attracted a devoted national and international following while maintaining deep bonds throughout Maryland through innovative education and community outreach initiatives.

Organized in 1916, the Baltimore Symphony Orchestra is the only major American orchestra originally established as a branch of the municipal government. Reorganized as a private institution in 1942, it maintains close relationships with the governments and communities of the city and surrounding counties, as well as with the State of Maryland.

The BSO made musical history in September 2007, when Maestra Marin Alsop led her inaugural concerts as the Orchestra’s 12th music director, making her the first woman to head a major American orchestra. With her highly praised artistic vision, her dynamic musicianship and her commitment to accessibility in classical music, Maestra Alsop’s directorship has ushered in a new era for the BSO and its audiences.

More information about the BSO can be found at our website:

The Baltimore Symphony Orchestra is an Equal Opportunity Employer.

Employer Name:
Baltimore Symphony Orchestra
Job Title:
Director of Facilities
Employer Website:
Job Submission Requirements:
Please send resume and cover letter with salary requirements to Barbara Gourdin, Receptionist and Assistant to the Vice President and General Manager, No phone calls.

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