The Baltimore Symphony Orchestra (BSO) seeks a dynamic and experienced Membership Giving Manager who, under the direction of the Senior Director, will manage the implementation of broadbase fundraising strategies to seed the BSO’s giving pipeline and inspire increased annual investment from current and prospective BSO members who give between $1 and $2,999. This individual will also be responsible for the Governing Members ($3,000-$9,999) giving program, working to identify and cultivate new members while creating an engaging experience that will steward and inspire current members to increase their support.
ABOUT THE BSO & THE OPPORTUNITY
Founded in 1916, the Grammy Award-winning Baltimore Symphony Orchestra (BSO) is internationally recognized as having achieved a preeminent place among the world's most important orchestras. In addition to the Joseph Meyerhoff Symphony Hall, the BSO’s status as a founding partner and the resident orchestra at the state-of-the-art Music Center at Strathmore, just outside of Washington, D.C., also makes it the only major American orchestra to perform full seasons in two venues.
The BSO made musical history in September 2007, when Maestra Marin Alsop led her inaugural concerts as the Orchestra’s 12th music director, making her the first woman to head a major American orchestra. The BSO recently announced that the 2020-21 season will mark Maestra Alsop’s final season as the BSO’s Music Director; and, that Marin Alsop will assume a new role as Music Director Laureate and OrchKids Founder, complete with a consistent, multi-week presence on the podium for each of the next five years.
In keeping with the BSO’s position as Maryland’s largest arts organization and a role as driving force in Maryland’s culture, economy, civic pride and narrative, extraordinary efforts to build relationships and consensus behind a sustainable plan for the BSO’s future took place in the Fall of 2019. Equally important, the BSO has experienced a burgeoning groundswell of community support in response to its robust and collaborative work, including a new, five-year strategic plan. Grounded in the four tenants of Culture, Capacity, Capital and Community, this plan is designed to energize the institution; grow its audiences and impact; and in turn, build revenues as well as increase efficiencies and effectiveness. For more information, visit www.bsomusic.org/updates. Building on this inspirational momentum, the BSO is actively developing an expanded and restructured development team and program that prioritizes cultivation, prospecting, stewardship and systems. The Membership Giving Manager occupies a critical role in an emerging Development Services team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Annual Fund Revenue Development (40%)
• Create a series of broadbase fundraising campaigns that include solicitation of membership renewals, special campaign giving, stewardship and box office campaigns through a combination of direct mail, online, subscription ask, personal solicitation and phone-based mediums.
o Develop case and copy, provide direction to the graphic design team, pull lists and relevant data, liaise with the mailhouse, to ensure that the campaign stays on budget and on schedule.
o Track the results of the campaigns on an ongoing basis, providing analysis to the development team when appropriate.
o Work with the Marketing team to facilitate best practices in online giving platforms.
• Produce personalized monthly renewal appeals to Governing Members ($3,000-$9,999) and Symphony
Society ($1,200-$2,999) level donors, in coordination with Giving Officers.
• Follow up with donors through phone calls, emails and personal notes regarding their renewals and new
gifts as requested, enlisting help from fellow staff and/or volunteers as necessary.
• Cultivate a cohort of 200 prospective and at-risk Governing Members level donors through personal
touchpoints, volunteer interaction, house parties, concert engagement and information sharing.
• Work with the Senior Director of Development to create an annual stewardship plan for Membership,
Symphony Society and Governing Members programs:
o Coordinate with the Manager of Events and Engagement to ensure that all membership benefits
are delivered as promised, with top customer service.
o In collaboration with the Manager of Events and Engagement, develop an annual plan for
engaging donors through events, personal outreach, and other experiences.
o In concert with institutional strategy, facilitate delivery of regular updates about benefits,
events, impact stories and donor reports.
• Attend member events as a representative of the BSO staff both during and after office hours. Also
provide Governing Members Lounge support as assigned.
• Manage on-going development operations that are critical to donor stewardship, ensuring that
acknowledgments, donor phone hotlines and emails, data integrity best practices, and filing take place
according to company protocol.
• Participate in the institution-wide Tessitura User Group of power users who govern system maintenance
and development projects.
• Manage the Coordinator of Development Communications and Operations, providing leadership
guidance and directional support.
• Provide management support and direction for BSO at Strathmore Membership operations that are
implemented by the Development Coordinator for BSO at Strathmore.
• Create and track annual Membership Solicitation, Stewardship and Prospecting budgets.
• Other duties as assigned
• Bachelor’s degree or equivalent work experience.
• A minimum of three (3) years increasingly responsible development experience. At least one (1) year of broadbase
giving project experience, and one (1) year of proficient database management (Tessitura preferred)
• Ability to remain focused in a fast-paced, team-orientated environment.
• Demonstrate superior organizational skills, attention to detail, and ability to meet deadlines.
• Proficient in Microsoft programs, including but not limited to Excel, Publisher, Word, & Outlook.
• Impeccable and proactive communications skills, both written and oral
• Flexibility to adjust schedule as needed for support at events, which frequently occur on evenings and weekends
• Excellent critical thinking, strategic planning and problem-solving skills.
• Experience in an arts and culture membership organization
• A background and/or interest in symphonic music
• Master’s degree in Arts Administration, Arts Management, Non-Profit Management, or similar field.