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Chesapeake Shakespeare Seeks Box Office Manager

The Box Office Manager will oversee all ticket and program sales operations for Chesapeake Shakespeare Company including single-ticket sales, subscription sales, complimentary ticket allocations, education programs, and fulfillment of group sales. Supervising Box Office Associates and working in tandem with the Patron Services Manager, the Box Office Manager will ensure a seamless guest experience for all audience members and visitors to CSC. The Box Office Manager is expected to contribute a high level of input into sales strategy for all CSC programming.

Duties include (but are not limited to):

General

  • Support and maintain all sales goals of Chesapeake Shakespeare Company by successfully managing box office operations and monitoring sales trends to assist in creating and maintaining successful sales strategies
  • Oversee Box Office staff, including approving new hires, ensuring proper onboarding and maintenance training for staff, scheduling for daily shifts and performances, and delegating tasks to box office staff
  • Participate in day-to-day box office operations, including but not limited to the sale of subscriptions and single tickets for CSC mainstage productions in Downtown Baltimore and at CSC’s summer outdoor venue in Ellicott City, Maryland
  • Attend and participate in all department planning meetings, including institutional strategy and seasonal programming
  • Follow industry trends and best practices in ticketing to ensure the best possible overall patron experience
  • Attend performances and promotional and special events as needed

Box Office Operations

  • Work with Operations/Information Systems and Development staff to ensure the overall health and accuracy of CSC patron database
  • Build and maintain performance calendars, seat maps, subscription packages, events, ticket pricing, holds, etc. in Salesforce-based CRM/ticketing system (PatronManager)
  • Oversee will-call preparation for performances including but not limited to: batch printing tickets, assigning house seats, and communicating with House Management Staff.
  • Maintain and track box office budget
  • Manage all complimentary or promotional ticketing programs and ensure fulfillment of special ticket requests including artists, staff, donor, press, VIP, and other partner ticketing
  • Work closely with the Education department to ensure that education performances are built and priced properly in ticketing system

Staff Management

  • Ensure effective training of box office and front-of-house personnel on ticketing system, policies, and procedures
  • Ensure adequate staff coverage for daily sales shifts and performances

Sales and Marketing Support

  • Create, maintain, and distribute all sales reports and settlements based on organizational needs
  • Assist in the set-up and maintenance of online sales path content and upsell operations.
  • Create and maintain promotions, including uploading lists and expiring offers when applicable
  • Lead contact for third-party ticket sales (i.e. Goldstar, etc.); ensure inventory, information, and pricing are up to date; ensure that payments for all third-party invoices are settled in a timely fashion
  • Work closely with Director of Marketing and Communications to plan and execute group gales campaigns and set sales goals, as needed

Patron Services Support

  • Work with Patron Services Manager to develop and maintain box office policies and procedures; ensure creation of manuals and timely dissemination of information; ensure staff are all properly versed in CSC programming
  • Provide exemplary customer service to all CSC guests; work with Patron Services Manager to create and maintain system for tracking and reporting on customer service issues; provide back-up support for Patron Services Manager

Qualifications

  • Minimum 2+ years management experience in ticketing, sales, retail, customer service, or other relevant field; excellent customer service experience required
  • Knowledge of theatrical box office and front of house operations preferred
  • General understanding of technical aspects involved in ticket sales, including use of CRM and/or ticketing software
  • Ability to work independently after direct supervision
  • Ability to handle multiple tasks and short deadlines
  • Creativity and resourcefulness
  • Enthusiasm for collaborative team workplace; willingness to perform all functions of his/her job
  • Self-starter with ability to independently initiate and follow through with projects
  • Familiarity with, and interest in, theatre and/or arts and culture strongly preferred
  • Availability to work days, nights, and weekends as needed, based on performance schedule

Where qualifications are described in terms of formal education or training, prior experience in a relevant field, as determined by the theatre, may be substituted.

Salary Range
$30,000 - $40,000
Categories:
Audience Services
Employer Name:
Chesapeake Shakespeare Company
Job Title:
Box Office Manager
Employer Contact Information:
[email protected]
Job Submission Requirements:
Submit resume AND cover letter discussing background, qualifications, and interest in the position to [email protected] No phone calls, please. Chesapeake Shakespeare Company is an Equal Opportunity Employer. Persons from diverse backgrounds are strongly encouraged to apply.
Benefit Package
Salary in the mid-$30s, commensurate with qualifications and experience; paid health insurance for employee; paid short- and long-term disability insurance; paid parking; generous paid time off, including two weeks of flexible paid leave, paid holidays, plus paid leave the final week (Christmas through New Year’s Day) of each year

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