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Port Discovery Children's Museum is seeking a PART-TIME GUEST SERVICES SUPERVISOR

Port Discovery Children’s Museum, one of the top Children’s Museum in the United States and a top cultural institution in Baltimore’s Inner Harbor, is seeking a customer service-oriented individual to join our Guest Services team as a part-time Guest Services Supervisor. The Supervisor assists in the daily operations of the Museum with a special focus on daily Guest Services operations, Museum Experience Associate (MEA) training and support, delivery of a welcoming, engaging, and safe experience for all visitors, as well as Museum security.

This is a part-time 29-hour per week position. Initial schedule will be Wednesdays, Fridays, Saturdays and Sundays. Evening and holiday work may be necessary. There may be the opportunity to convert to full-time based on the operating needs of the museum.

The starting pay for this position is $14.25 per hour.

Port Discovery is seeking individuals who are:

  • Energetic, enthusiastic, creative, dependable and flexible.
  • Proactive and willing to jump in to support the team while ensuring excellent guest experiences.

Primary Responsibilities Include:

  • Assists with Guest Services training program for new hires and works with Director & Associate Director of Guest Services to train new MEAs.
  • Supervises daily operation of exhibits, the guest experience, and Guest Services staff, including safety, staff/guest engagement, programming, material and supply levels, and overall guest experience.
  • Acts as the Manager-on-Duty, including responding to guest questions and concerns, if/as needed.
  • Coordinates with the Education and Exhibits Departments to ensure that all new programs and exhibits operate successfully each day and are delivered/maintained in a timely manner.
  • Assists with updating the Museum Experience and Security Associate manuals as needed.

Required Qualifications:

  • High School Diploma necessary, Bachelor’s Degree preferred.
  • Experience working with children and/or in an education setting required.
  • 2+ years of supervisory or management related experience required with a proven track record of working both independently as well as with a team, including training, setting expectations, and delegation.
  • Excellent communication, strong organizational and multi-tasking skills are required.
  • Customer service and/or hospitality experience a plus.
  • Must be able to work weekends, evenings, and holidays.

Physical Demands and Work Environment:

  • Ability to tolerate moderate to loud noise level in the work environment.
  • Comfortable working amongst large crowds of children and caregivers.
  • Large portion of the time is standing and/or walking to coordinate the floor staff & exhibit spaces.
  • Ability to lift and/or move up to 30 pounds.

Port Discovery provides you with the opportunity to make a difference in the community and in the lives of children. Additional part-time benefits include:

  • Convenient location next to a subway stop, or we offer free parking
  • Free admission to the Museum for family
  • Earned time off for sick leave
  • Retirement savings with Museum match after 6 months

Covid-19 Precautions:

  • Proof of Covid-19 vaccination required
  • Virtual interview process
  • Personal protective equipment provided or required
  • Physical distancing guidelines in place
  • Capacity levels set in exhibit spaces
  • Sanitizing, disinfecting, or cleaning procedures in place
  • Daily health screening process

If you are interested and feel you are qualified for this position, then please submit your resume and cover letter.

To learn more about Port Discovery Children’s Museum, visit https://www.portdiscovery.org/. Port Discovery is an Equal Opportunity Employer.

Salary Range
Part-Time/Hourly
Categories:
Museums Part-time
Employer Name:
Port Discovery Children's Museum
Job Title:
Part Time Guest Services Supervisor
Employer Contact Information:
Angie Martin
Job Submission Requirements:
If you are interested and feel you are qualified for this position, then please submit your resume and cover letter via: https://bit.ly/3zUo4cB
Benefit Package
Port Discovery provides you with the opportunity to make a difference in the community and in the lives of children. Additional part-time benefits include: • Convenient location next to a subway stop, or we offer free parking • Free admission to the Museum for family • Earned time off for sick leave • Retirement savings with Museum match after 6 months

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