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Chesapeake Shakespeare Company seeks Box Office Assistant

Box Office Assistant
Chesapeake Shakespeare Company

Type: Full-time, permanent, non-exempt
Reports to: Box Office Manager
Work Location: Downtown Baltimore, Ellicott City (summer performances)
Schedule: Business hours, evenings, and weekends required
Start Date: Immediate

About Chesapeake Shakespeare Company

The leading classical theatre company in Maryland, Chesapeake Shakespeare Company is preparing to celebrate our 20th-anniversary season as well as our ninth year in our historic, award-winning theatre in Downtown Baltimore. With an operating budget of over $2 million, CSC now serves over 32,000 patrons and students annually through indoor and outdoor mainstage performances, an extensive education program, and other community outreach.

Job Description

As the most frequent first point of contact for our patrons, Chesapeake Shakespeare Company’s box office staff plays a vital role in welcoming audiences to our theater. The Box Office Assistant receives and processes ticket orders at our downtown Baltimore theater and, during the summer, at our outdoor performances in Ellicott City; addresses patron questions and issues while maintaining a friendly and welcoming environment; and provides general support for box office management.

This is a full-time position. Nights and weekends are required. The required schedule for this position is not compatible with involvement in other evening or weekend performance activities.

Key Responsibilities

  • Assist in the daily operations of the box office: process single-ticket and subscription sales and exchanges; resolve customer issues at our Baltimore mainstage and at our outdoor summer ticket tent at the Patapsco Female Institute Historic Park, Ellicott City
  • Process and fulfill ticket orders for VIPs, donors, educational programs, and other patrons through all modes of sale: walk-up, phone, email, web
  • Responsibly handle cash, credit card, and other forms of payment to process ticket orders
  • Answer customer phone calls in a professional and efficient manner, providing updated information about productions, parking, seating arrangements, ticket exchanges, directions, and additional information as appropriate
  • Assist patrons at the window or tent with ticket purchases and will-call pick up
  • Count out box office and concessions cash drawers
  • Assist pre-show and intermission as needed in Front of House or Concessions area
  • For summer outdoor productions: transport equipment (computer, scanners, signs) to the site each week during the run; set up and take down tent and table for will-call and pack equipment for storage nightly; assist in strike at close of run to return all box office equipment and supplies back to the theater
  • Ensure the appearance and functionality of the box office workspace by keeping it in a clean, organized condition
  • Collaborate with front-of-house and stage management staff, volunteer ushers, bartenders, and interns to ensure the comfort and safety of patrons at our venues
  • Assist in maintaining concessions and merchandise inventory including scouting new products and local vendors with which to collaborate
  • Other duties as assigned

Organizational Responsibilities

  • Participate in staff meetings, performance evaluations, and annual program planning
  • Share responsibility in ensuring that an anti-racist, multicultural organizational perspective as well as the mission and vision of the Company are reflected in all areas of its work

Qualifications

  • High school diploma, college degree preferred
  • Two years of professional experience in customer service, preferably including experience in a theater and/or nonprofit organization
  • Proficiency with Microsoft Office business applications, preferably in an enterprise setting
  • Experience with ticketing systems (PatronManager a plus)
  • Experience with email marketing systems (MailChimp a plus)
  • Experience with POS systems (Square a plus)
  • Commitment to friendly, patient, and efficient customer service
  • Excellent written, oral, and interpersonal skills
  • Dedication to incorporating racial equality into work.
  • Ability to work well in a team environment
  • Sense of humor and amazing work ethic come in handy as well.

Where qualifications are described in terms of formal education or training, prior experience in a related field, as determined by CSC, may alternatively be considered.

Compensation and Benefits

  • Salary $27,000–$30,000, depending on experience
  • Paid health insurance for employee
  • Paid short- and long-term disability insurance
  • Paid parking
  • Generous paid time off, including paid holidays, two weeks of flexible paid leave, and paid leave the last week of December (Christmas through New Year’s Day)
  • The opportunity to work in a lively, laid-back environment with passionate and friendly colleagues who are committed to making Shakespeare fun and Baltimore better

Application Instructions

Submit resume and cover letter discussing background, qualifications, and interest in the position to [email protected]. Applications submitted without a cover letter will not be considered. Chesapeake Shakespeare Company is an Equal Opportunity Employer. Persons from diverse backgrounds are strongly encouraged to apply. For more information about CSC, please visit https://www.chesapeakeshakespeare.com. No phone calls, please.

Salary Range
$20,000 - $30,000
Employer Name:
Chesapeake Shakespeare Company
Job Title:
Box Office Assistant
Employer Contact Information:
Email [email protected] No phone calls, please.
Job Submission Requirements:
Submit resume and cover letter discussing background, qualifications, and interest in the position to [email protected] Applications submitted without a cover letter will not be considered.
Benefit Package
Paid health insurance for employee Paid short- and long-term disability insurance Paid parking Generous paid time off, including paid holidays, two weeks of flexible paid leave, and paid leave the last week of December (Christmas through New Year’s Day)

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