Overview
Baltimore Center Stage invites applications for the position of Ticket Services Associate to support the Box Office Team in delivering best practices in customer service and sales. The associate will ensure patrons have a positive experience while adhering to organizational policies and procedures.
This is a part-time position (20–25 hours per week) focused on providing courteous, efficient service to all patrons when selling single tickets and memberships. The position reports directly to the Box Office Management Team.
Key Responsibilities
The responsibilities, competencies, and expectations outlined below are representative, not exhaustive. Duties may shift as needed to best align with organizational priorities.
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Respond promptly to inquiries from multiple email inboxes managed by the Box Office Team
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Answer patrons’ questions about theater programs, schedules, directions, and related topics
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Print tickets, verify accuracy and non-duplication of seats, dates, and venues, and prepare tickets for mailing
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Process and handle payments and transactions for all Baltimore Center Stage programs, including Learning programs, camps, donations, rentals, events, and mainstage productions
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Answer telephones and process mail as needed
Key Expectations for Job Performance
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Provide outstanding customer service in day-to-day ticket and subscription sales, both by phone and in person
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Accurately process orders and serve as an information resource for patrons and staff
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Work weekends and evenings during performance runs
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Consistently create and deliver a positive, welcoming experience for all audiences and guests
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Prior experience with Tessitura or other CRM (Customer Relationship Management) software is appreciated but not required (training will be provided)
