Creative Alliance seeks Box Office Assistant

Job Title: Box Office Assistant
Classification: Part-time, Non-exempt
Reports to: Front of House and Rentals Manager
Compensation: $13/hour and Employee Sick and Safety time

Overview: Box Office Assistants act as representatives for Creative Alliance while assisting patrons with ticketing needs, acting as a source of information, and carrying out day-to-day box office operations. Box Office Assistants also provide general administrative and patron services support. This position mainly consists of evening and weekend shifts during performances, screenings, and other special events.

Principal Responsibilities:

Process ticket and donation transactions for all live and virtual events
Handle cash, checks, and credit card transactions with care and confidentiality
Enter data, create reports and queries, and maintain Salesforce/Patron Manager database
Complete daily deposit and close out procedures with accuracy
Greet all visitors and provide excellent customer service
Answer and direct all incoming phone calls and voicemails
Handle customer complaints and concerns; address with appropriate staff
Maintain tidiness of building exterior, lobby, front desk, and main office
Record daily count of visitors to Creative Alliance
Assist other staff with administrative tasks as needed, including event clean up

NOTE: This job description is not intended to be comprehensive. Employee may perform other related functions to meet the ongoing needs of the organization.

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Requirements:

Outgoing personality who enjoys interacting with people
Customer service experience
Availability to work evenings and weekends; occasional weekday, daytime hours a plus
Experience managing multi-line phones
Enthusiasm for Creative Alliance’s mission, programs, and workshops

Preferred:

Patron Services database experience, especially Salesforce or Patron Manager
Ability to speak Spanish

As an inclusive community that works toward being an anti-racist organization, Creative Alliance encourages applicants of all ages, races, classes, gender identities, sexual orientations, religions, and physical abilities.

To apply, please email a resume and cover letter to [email protected].

Salary Range

Part-Time/Hourly

Categories:

Audience Services Part-time Theater

Employer Name:

Creative Alliance

Job Title:

Box Office Assistant

Employer Website:

http://www.creativealliance.org

Employer Contact Information:

[email protected]

Job Submission Requirements:

To apply, please email a resume and cover letter to [email protected].

Benefit Package

Employee Sick and Safety time Employee discount on artsales and events

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