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UMBC Seeks Guest Services Coordinator/General Associate

Complete information:

UMBC seeks a Guest Services Coordinator/General Associate.

Department: College of Arts Humanities and Social Sciences (CAHSS) Dean's Office


Interface with CAHSS Performing Arts and other departments and clients to create ticketing sites and to create ticketing sites and seating charts in Audience View Campus ticketing software

Provide timely ticketing support for events ticketed through CAHSS Operations, including overseeing scheduled business hour availability

Supervise and train ticketing student staff

Coordinate event details with CAHSS Operations Coordinator regarding schedule, capacity, and on-site signage

Coordinate shared calendars with PAHB departments and Arts & Culture

Maintain familiarity with AudienceView Campus updates

Manage the maintenance, training, and distribution of ticketing and accessibility devices including printers, hearing and visual assist devices

Maintain accurate patron services information including: performance dates/times, parking, ticket purchase, area attractions, other events on campus, etc

Represent CAHSS Operations at meeting with campus event partners

Required Minimum Qualifications

Bachelor’s Degree

One year of professional experience in ticketing or front of house operations

One year of professional experience in customer service

Experience supervising employees in a professional setting

Available to work weekends and evenings as needed

Preferred Qualifications

Experience in ticketing or front of house operations in the performing arts

Demonstrated experience working with students

Knowledge of current practices and procedures in professional performing arts management

Strong organization and management skills

Background Screening Statement

A background check may be required

Special Instructions to Applicants

For best consideration, submit your cover letter and resume. Please contact Cael Mulcahy with questions at [email protected]

Closing Date

Open Until Filled

Screening of Applications Begins

Screening of applicants will begin immediately. The position will remain open until filled.




Part-Time, up to 20 hours per week (available to work weekends and evenings as needed)


Temporary, Contingent I

Additional Information

This is a temporary position. Initial contract is for 12 months with the possibility of renewal.

FLSA Status


Equal Opportunity Statement

UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply.

Title IX

As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.


If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.

Work Authorization

As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.

Salary Range
Audience Services
Employer Name:
Job Title:
Guest Services Coordinator/General Associate
Employer Contact Information:
Cael Mulcahy, [email protected]
Job Submission Requirements:
For best consideration, submit your cover letter and resume.
Benefit Package
Contingent I positions are paid for hours worked and do not receive leave or retirement benefits. Under the Affordable Care Act (ACA), Contingent I employees working 30 or more hours per week or 130 hours per month may be eligible for subsidized medical and prescription drug coverage through the State of Maryland’s health benefit program. Additional health benefits are available for participation under the direct pay plan. Complete information:

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